Category — travel & technology

Craig Roth from Gartner wrote a great post on his blog about the “Sent from my iPhone / BlackBerry” lines that are automatically attached to emails you write on those devices by default. He argues that they are often abused as apologies for not writing coherent, complete and spellchecked email replies. Damn right he is!

A short while later today, Hugh McLeod published a drawing with the slogan “I don’t have a career. I have a blackberry.” – inspired by people like us, I guess, who stand around at airports and yack away at their BlackBerries. He wonders what work really gets done in those moments…

This is enough. Apparently, it needs to be said. Out loud.

YOUR BLACKBERRY IS NO EXCUSE FOR BAD EMAILS!

That means:

• Still, one-line emails are not considered polite
• Speling mistokes are still bad form
• The recipient should not notice a difference in the way you reply to his/her mails, regardless of what you typed them on
• Nobody cares that you are at the airport, in the taxi or on the loo
• There is no law that says that an email answered shoddily from the BlackBerry is always better than a delayed reply

So you should:

• Get rid of this stupid footer line – or do you think that people find it cool that you have a BlackBerry???
• Only reply to an email on the go when you have the required concentration and time to write it in correct grammar, in a polite and complete manner (if you would only write “Hi Jim! Yes, we got the deal. Regards, Peter” on your computer in the office, that is of course still fine!)
• Refrain from the “VP style” at all cost(not addressing the recipient, not saying thank you, not punctuating, not using UpperCase letters, etc.) – it really is just bad and unrespectful, I can’t say that often enough!
• Instead of writing a bad email, when under time pressure, CALL the recipient, or send a short message telling her that you will answer her request when you get to the office ->remember, there still are people out there who DO NOT get their mails on their mobile devices, and they somehow manage to survive!

That’s it. Easy, right?

Now go out there and be good!

Consultants do present in front of board rooms full of CXO’s the whole time, from Monday to Friday, even the most junior ones.

Nah, ‘course not. Most of the time, the Powerpoint slides you do never end up being projected on a wall, but rather emailed and printed. And, I hate to brake it to you, there are weeks when you don’t have a sit-in at the CEO’s office. He still calls you, of course, but that’s just a given. (If you haven’t noticed the tongue-in-cheek yet, for all its worth, go become a banker)

Still there regularly are occasions when you get to actually present. For those times, the right tools can kick your performance up a notch. There’s no use in gadgets without solid preparation – both of the material to be presented and the performance itself – but let’s assume that you did your homework for now.

Think about one of the last keynote presentation Steve Jobs gave. See what you don’t see? Right. He doesn’t stand there hunched over his laptop, clicking the slides forward.

He’s got a remote. You need one, too.

Maybe not the exact same one – that one costs you around 500 EUR minimum. It’s a great piece of tech, but for 99% of the settings… a bit over the top. But fear not, there are many affordable options out there.

What you want is a device that advances the slides on the push of a button, remotely. There are many option out there, the cheapest I saw cost about 25 EUR. I got myself a Logitech Presenter (about 60 EUR), mainly just to pamper myself, but there are some features I like:

• It has a built-in timer that gives you  a countdown, an indication which quarter of your time you are in, and buzzes when you are about to run out of time: This saves me looking at the watch, plus I can glance at it relatively unnoticed.
• It has buttons to get the presentation started,  to blank the screen and a switch on the side to control the volume of the computer – great when you are showing embedded video/audio files and the sound level is not perfect from the start.
• There’s a laser pointer embedded. I mostly use it to fool around, but it might come in handy.
• It has a three-level battery indicator which reduces guesswork
• The USB dongle fits inside the remote, so risk of losing it is minimized.

The basic feature set you are looking for, anyway: Slide forward / slide backward, a button to blank the screen as bonus. Don’t go for anything that just submits “left mouse click / right mouse click” – especially in consulting presentations, you almost always have to get back a few slides when questions pop up, and it’s worth nothing when on a right click the context menu pops up. Too much hassle.

What is in it for you?

• You can move about freely. Most often, you still look at the screen of your laptop to see the slide that is shown behind you, but now you don’t hunch over it like a hen protecting its eggs. This leads to…
• Better presence on stage. Your posture is a big part in how you are perceived as a presenter. Plus, it has a feel of professionalism to it when you don’t have to glance over to your colleague to have him click to the next slide or do it yourself.
• Last and most importantly: You are more relaxed while presenting. This cannot be paid in gold. When you are in front of the client, presenting the results of that big, expensive consulting project – you need all your mojo on the content and on your performance.

Florian in travel mode - Copyright: Malin Schulz, 2008

I know I mentioned this before, but for those of you who didn’t catch it while in print: Zeit Campus recently released the article they did about me and (mainly) the content of my suitcase on their website.

So, in case you were wondering what the heck a consultant has in the black trolley, this is your chance to get the inside scoop.

“Der Typ mit dem Koffer” (Zeit Campus online)

Thanks again to Inge Kutter and Malin Schulz from Zeit Campus who made this a really pleasurable experience, and to Achim from my employer’s press department who gave me this fun opportunity.

I just finished “Air Babylon“, and it only took me two days because I had bought other books in between and had to get started at them as well. It is a made up story about people working for an airline – but based on real tales from people in the industry – taking the reader along for an event-packed ride of one working day at a british airport. It features ground staff, from baggage handlers to the chaplan to the girls at the check-in desk, and also the pilots, the stewardesses and last not least, passengers. There’s fun, grief, blood, drugs, sex, love, crime, the whole lot and then some.

One word: Hilarious.

So much for the fun part. The book got that down pretty well.
But wait, there is more! Every consultant should consider this mandatory literature… because it teaches you a hell lot about what to do and what not to do when dealing with airline personnel, and I take it you all do this more or less every bloody week, enjoying it or not. This book might just save you from getting the worst seat in the airplane, or having your coffee spit in. Not that I assume any of you do behave in any way that might tickle such behavior. Of course you don’t.
But maybe you have a cousin – you know, that bloke who behaves really badly sometimes, especially when it is 6am on a Monday morning and he just wants to get on that f’ing flight and really has no time to be friendly or stuff, and happens to be a consultant. Just by chance, of course. Then you should really recommend this book to your cousin.

On a sidenote – yeah, I am back. I really had no nerve for blogging in the last months, but the skies are clearing now, so let’s kick this thing back into gear, shall we?

Just a little piece of self-promotion: If you live in German-speaking continental Europe and fancy meeting me and my suitcase – this is your chance. The magazine ZEIT Campus did a feature on Consulting, and they asked me to show them what a Consultant packs for a normal week of travel. You find me in the current edition (September/October 2008) on pages 52/53.

For those of you who are wondering if there are some rules to follow when packing your bags – well yes, there are! My heroes at Manager Tools recently started covering travel-related topics, and as luck has it, they cover packing your bags first. You find that podcast here.